Lets Roam Reviews

Letsroam.com offers a variety of experiences with different pricing structures. For team building events, prices start at $35 per person for in-person activities and $23 per person for virtual workshops and wellness events. The cost for virtual fun and games activities also starts at $35 per person. City scavenger hunts, which include options like bar crawls, ghost tours, and art walks, are available with tickets priced at $12.99 to $28.87 per player. These tickets are valid for 600+ outdoor scavenger hunts and can be used within 2 years. For birthday party scavenger hunts, the events range in price from $275 to $650 USD depending on the level of customization desired.

Letsroam.com is renowned for its app-led scavenger hunts that allow users to explore cities at their own pace. The Let's Roam app is a central feature, offering a variety of hunts, including bar crawls, ghost tours, art walks, and more across 400 cities worldwide. The platform also provides a subscription service, Let's Roam Plus, which grants unlimited access to thousands of activities, a personal travel assistant, and curated itineraries. Additionally, the company is active in the community, supporting non-profits and charities through the Let's Roam Foundation.

Letsroam.com offers several payment methods for its activities and services. Customers can purchase tickets directly through the website using credit cards or other common online payment methods. Additionally, the platform has its own currency called tokens, which can be used or earned within the Let's Roam app. Tokens can be acquired by participating in daily challenges and in-game challenges, and they can be used to purchase tickets for various activities. For those interested in a subscription service, Let's Roam Plus can be bought, offering unlimited access to activities and features within the app.

Letsroam.com's shipping policy states that orders are shipped within 24 hours of purchase. Customers must ensure their address details are correct in the receipt before shipment. The company does not offer refunds for delays caused by third-party carriers. As for the return policy, Letsroam.com offers different conditions based on the type of purchase. For Single Activity Passes, there are no refunds for issues out of control like weather or street closures, and unused tickets are not refunded. However, if customers are unsatisfied with an activity after completion, the company will work to resolve the issue. Large Group purchases of more than 12 tickets are non-refundable, but bookings through the sales team may be eligible for refunds based on event details. The Annual Pass is non-refundable once redeemed. The 12-month Explorer Pass Subscription comes with a 100% refund within 14 days of sign-up, and a pro-rated refund thereafter. Refunds for purchases made through third-party vendors must be handled directly with the vendor. Monthly Subscriptions can be canceled at any time, with the subscription remaining active until the end of the current billing period without a refund. The company reserves the right to issue refunds or credits at its discretion or as required by law.

Letsroam.com accepts various payment methods for its services and activities. Customers can make purchases using credit cards and other standard online payment options. The platform also utilizes an in-app currency known as tokens, which can be earned through participation in activities and used to buy tickets for events. For those interested in a subscription model, the Let's Roam Plus service can be purchased, providing unlimited access to the app's features and activities.

To contact customer support at Letsroam.com, customers can reach out via email for a fast response at support@letsroam.com. For phone support, there are several numbers available: toll-free at 1 (833) 202-ROAM (7626) for US/CA, direct line at (720) 340-3264, and for Australia, the number is +61 2 8417 1042. Phone support is available 7 days a week, from 7:00 AM to 9:00 PM Mountain Time. For specific inquiries, there are also dedicated email addresses for large groups, press, and other common requests.

Lets Roam customer service is available by email at support@letsroam.com, & via direct phone call to 1(833) 202-ROAM (7626), or (720) 340-3264 for direct US/CA orders / +61 2 8417 1042 for AU orders.

Customer should buy a ticket for each person on your team, including kids over 5, so everyone can participate in the interactive activities together. If someone doesn't have their own device, up to 4 people can use one device by taking turns. The app will tell you when it's someone's turn.

Yes, during a Roam scavenger hunt you and your partner can team up to solve clues and discover new things about each other while exploring beautiful parts of the city, including great spots for food and drink. Make it extra romantic by choosing the date night theme which is perfect for double or triple dates - just select the theme at checkout.

Yes, each Lets Roam scavenger hunt can be customized to be ideal for specific team building purposes.